Executive Summary

1. Strongest HC Operations & Fieldwork Team

We are the strongest HC operations team Saudi Arabia, 80+ members of field team covering all cities including main remote areas, to guarantee thorough coverage:

Operations Managers:

Ahmed Al Assal
Mohamed Amer
Nahla Ahmed
Mohamed Ali

Well equipped office that facilitates clients’ live viewing and interaction from their offices- See FocusVision in general capabilities slides

2. Healthcare Research Experience

Since 2015 IMP was the sole service provider for Kantar Health in the Middle East (Largest Custom HC Research Worldwide) running 48000+ Quantitative Interviews, 600+ Qualitative IDI’s, 100+ Focus Groups with physicians, patients, pharmacists, nurses and payers

3. Best Fieldwork Quality

We guarantee unsurpassed quality through:

Medical Background Team of interviewers and supervisors
Most strict SOP’s in the industry
Adequate disease area training, AE reporting training, project specific training

4. Efficient Costing

Having our own field team enables not only good quality but also efficient costing, comparing to agencies that outsource their fieldwork, especially healthcare

Quality is a crucial aspect that we focus on;

1.Project-Related Briefing

IMP ensures that the field team are adequately briefed, trained medically on the disease area and technically on the project with appropriate instructions for using questionnaires and discussion guides.
Any briefing shall be documented (and included as electronic records).

2. Pre-testing (Pilot Interviews)

Questionnaires shall be pre-tested closely in order to be able to validate the logicality of the questionnaire along with testing its length.

3. Geographical Location Control

If interviewing is undertaken at several locations (Geographical split), there should be only one point at which the questionnaire can be amended, tested and distributed.

4.Actual Interviews

The interviews are done through our fieldwork experts. Close monitoring is done through;

Project checklist
Project update sheets
Regular project team meeting/reports
Project management monitoring
Regular updates to the client

5. Logic Checks

Final logic check is done before editing and other data processing

6. Back check calls

IMP recognizes the need to monitor the key stages of a project to ensure quality processes are followed, back checks are made on 40% of the sample to ensure that the optimum quality outcomes are achieved.